For Roofing, Restoration & Public Adjusting Firms
Other Agencies Give You a Follow-Upper. We Give You a Claims Specialist.
Edge Virtual Assistants compare estimates, build supplements, and relentlessly follow up with adjusters so your claims don't die in inboxes.
Working with 85+ active Roofing, Restoration, & Public Adjusting firms
15 minutes · No obligation · Start in 7 days
Our follow-up system
Why Our Clients' Files Don't Sit At The Bottom Of The Pile
If an adjuster doesn't reply in 48 hours, we start daily follow-ups
After day three, we trigger six email touches per day
Still no answer? We call their supervisor and escalate
We compare carrier estimates against yours and build supplement packages
Our files don't sit at the bottom of the pile. They move.
Your claim's journey with Edge
Led by Public Adjusters
Edge Virtual Assistants
Training Dept.
- •Weekly group calls
- •1-on-1 coaching
- •Online Academy
Claims Hub
Expert consulting on insurance claims & process
Your Dedicated VA
Full-time · 40 hrs/week · Latin America
Roofing
Public Adjusting
General Contracting
Restoration
Don't take our word for it
Hear from contractors who stopped letting files sit
Jeremy
Element Roofing
Chris
Justice Public Adjusters
Alex
Red Beard Roofing
Alexis
Victory Claim Services
More proof from real clients
Meet your Edge Virtual Assistants
Trained Claims VAs Focused On Moving Your Files To Paid
- Compare carrier estimates vs. yours and build supplement packages
- Daily follow-ups, 6-email automation, and supervisor escalations
- Ongoing weekly training led by experienced public adjusters
The training behind your EVA
The Edge
Claims Academy.
Every Edge EVA has access to a technical claims training library — from policy fundamentals to complex commercial losses.
Real files. Technical skills.
Residential & commercial training.
Scope reviews & practical assignments.
Trainings your EVA has access to
- Burden of Proof Packages
- Roof, Siding, Gutters Terms & Components
- Commercial Roof Systems
Preplacement Claims Training
Simple process
Your EVA in 3 steps
Tell us your claims volume and bottlenecks
On a 15-minute call, we map out which claim tasks — supplements, follow-up, admin — are slowing you down.
We recruit, train, and place your EVA within 7 days
Top South American talent, pre-trained on Xactimate, carrier processes, and your CRM before day one.
We keep coaching them weekly so they keep getting better
Ongoing weekly training led by public adjusters, plus our Claims Resource Hub for real-time expert backup.
Meet Our Founder
Built By Someone Who's Actually Settled Claims
Edge wasn't started by a staffing company. It was built by a public adjuster who spent a decade in the trenches — and knows exactly what good claims support looks like.
Cole Kline
Founder, Edge Virtual Assistants
- Ran a large public adjusting firm across 28 states for over a decade.
- Served two terms as President of AAPIA — the American Association of Public Insurance Adjusters, a 501(c)(6).
- Settled losses from a few hundred thousand up to $12M — water, fire, structural collapse, residential & commercial large-loss roof systems, even hull and crop claims.
"I built Edge because I know what it takes to move a claim to paid. Every EVA we place is trained the way I'd train someone sitting in my own office."
Public Adjusting
A decade negotiating and settling complex property claims against every major carrier.
Carrier-Side Inspections
Before adjusting, he worked as a steep & high roof inspector for insurance carriers — he's seen claims from their side of the table.
Contractor First
Started as a roofing, siding, gutters & interior remodeling contractor. He knows how buildings go together — and how they come apart.
Included With Every EVA
Every EVA Comes With an AI Agents & Code Workspace
Every team member we place gets Claude or Grokbot & Obsidian — and is trained on AI, agents, code, and AI memory systems — so they can build and run automations, draft complex documents, and handle more work in less time, without you hiring another person.
More Done With the Same EVA
- Turn repeatable tasks into automations.
- Free your EVA from copy‑pasting and busywork.
- Get more claim packages and follow‑ups out the door each week.
Stronger Claim Paperwork
- AI‑assisted drafts for supplements, rebuttals, and position letters.
- Faster first drafts your EVA can polish, not write from scratch.
- Fewer “stuck” files waiting on wording.
Help When They’re Stuck
- Your EVA can ask our coaches and community for help with AI, code, and workflows.
- We help them design agents, prompts, and automations that actually work.
- No need for a developer or in‑house AI team.
What Your EVA Gets
- A private AI agents & code workspace connected to your Edge account.
- Pre‑built templates for common roofing / restoration / insurance workflows.
- Support from Edge coaches and community on AI, agents, prompts, and automations.
- New examples and workflows added over time as we see what’s working across clients.
How It Works
- 1Your EVA’s AI agents & workspace are turned on from day one.
- 2They go through AI, agents, code, and AI memory systems training inside our training hub.
- 3When they hit something they can’t automate alone, they bring it to our coaches/community and we help them build it.
Most VA companies hand you a person with generic training. Edge hands you a person who’s trained on AI, agents, code, and AI memory systems — with the tools to prove it.
Limited spots weekly
Book your call
Answer a few questions, then pick a time.
Common questions
Perfect for you if…
- You're a roofer, restoration company, or PA firm handling 10+ claims/month
- Supplements and follow-ups are piling up because you're too busy
- You've tried cheap VAs before and they couldn't handle claims work
- You want someone full-time and dedicated, not shared across clients
Not a fit if…
- You handle fewer than 5 claims per month
- You need someone for just a few hours a week
- You're not in the property insurance claims space